Refund and Return Policies

Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at customer service with product details and defects and notify you via e-mail within a reasonable time whether you are entitled to a refund or Replacement. If you are entitled to a replacement or refund, we will replace the product using the original method of payment or refund the purchase price.

Refunds Allowed:

We accept returns. You may return items unopened in the original packaging with receipt or proof of purchase within 3 days of purchase. If 3 days or more have passed since your purchase, we cannot offer you a refund or exchange. Upon receipt of the returned item, we will thoroughly investigate it and notify you via email within a reasonable time whether you are entitled to a return. If you are entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original payment method. Only regular-priced items can be refunded. Sale items are non-refundable. To follow up on your return status, please contact us at 9315235306 upon receipt of the returned product, we will thoroughly investigate it and notify you via e-mail within a reasonable time whether you are seeking replacement entitled as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping To return the item you purchased, please mail it to H No. 159- Ground floor Block E-3 Main 25 feet a road Near katana chowk Delhi 110044 Refund does not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amount refunded will not include the cost of shipping

Shipping & Delivery Policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 Days days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. AYA STORE & HOME AGENCY PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9315235306 or ayafarmcity@gmail.com.

Cancellation & Refund Policy 

AYA STORE & HOME AGENCY PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. • AYA STORE & HOME AGENCY PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the AYA STORE & HOME AGENCY PRIVATE LIMITED, it’ll take 9-15 Days days for the refund to be processed to the end customer.